Privacy Policy Statement

Fourth Dimension Financial Services (Pty) Ltd and all its subsidiaries and affiliated companies

Respecting and protecting your Personal Information is very important to us. It is also a constitutional right, a legal requirement, and good business practice, which we take very seriously.

In line with the 8 Conditions in the Protection of Personal Information Act, 4 of 2013 (the Act), we:

Accept joint responsibility and accountability with you to responsibly manage and protect your Personal Information when providing our services and solutions to you.
Undertake to receive only from you, and process only the Personal Information necessary for the purpose of assisting you with your required solutions, concluding the necessary related agreements, and considering the legitimate legal interests of everyone concerned, as required by the Act.
Respect your right to withdraw your consent for the processing of your Personal Information.
Undertake to use your Personal Information only for the purpose required to assist you or provide solutions to you.
Undertake not to share or further process your Personal Information with anyone unless required for assisting you with your solutions or by law.
Undertake to be open and transparent and notify you, as required by law, regarding why and how your Personal Information needs to be collected.
Undertake to safeguard and protect your Personal Information in our possession.
Undertake to freely confirm what Personal Information we have, to update and correct the Personal Information, and to keep it for no longer than legally required.

Why We Collect and Use Personal Information

We, or the companies who provide or assist with the solutions you require, may need to collect, use, and retain your Personal Information as prescribed by relevant laws and regulations, and for reasons such as:

To share and provide relevant products or services to you, to carry out the transaction you requested, and to maintain our relationship.
To respond to your queries.
To confirm and verify your identity or to verify that you are an authorised user for security purposes.
For insurance underwriting purposes.
To assess and process claims.
To conduct credit reference searches or verification, only if you authorise this or if it is required to provide your requested solutions.
For operational purposes required to assist you with the solutions you require.
For audit and record-keeping purposes.
In connection with possible requirements by the Information Regulator or other government agencies allowed by law, legal proceedings, or court rulings.

Sharing and Processing of Information

We may need to share your Personal Information and/or utilise software or online platforms to enter and process your information for application, claims, or business management purposes. This will only be done in strict adherence to the requirements of the Act.

Cookies

We and the companies providing solutions to you may use cookies on our and their websites. These cookies help improve your future visits to our site and provide a more user-friendly experience. Our Cookie Policy and their Cookie Policies can be found on the relevant websites.

Information Regulator Contact Details

Any additional information or concerns can be raised with the Information Regulator. You are also welcome to contact us first to discuss any questions or concerns you may have.

Website: https://inforegulator.org.za/

Tel: 012 406 4818

Email: inforeg@justice.gov.za

Definition of Personal Information

Your Personal Information is defined by the Protection of Personal Information Act (the Act) as:

“Information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to:

(a) information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person;

(b) information relating to the education or the medical, financial, criminal or employment history of the person;

(c) any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;

(d) the biometric information of the person;

(e) the personal opinions, views or preferences of the person;

(f) correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;

(g) the views or opinions of another individual about the person; and

(h) the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person.”